DELIVERY AND RETURN

DELIVERY 

  • Domestic Delivery
    1. Orders and payment placed before 3pm (Monday – Friday) will be delivered at the same day.
    2. Orders and payment placed after 3pm (Monday – Friday) will be delivered at the next day.
    3. Orders and payment placed on Saturday & Sunday, will be delivered at Monday.
  • International Delivery
    1. Orders and payment placed before 3pm (Monday – Friday) will be delivered at the next day.
    2. Orders and payment placed after 3pm (Monday – Friday) will be delivered at the day after tomorrow.
    3. Orders and payment placed on Saturday & Sunday, will be delivered at Monday.

    *Please note that all orders placed on holiday will be delivered on next day.

• • • • • • • •

RETURN

  • Return Policy
    1. Items must be unused, unworn and in perfect shape. Goods must be complete, in their original packaging and in a saleable condition, with no dirty or greasy marks, or transport or packing tape damage. Goods will be exchanged for the same item of a different size subject to availability.
    2. Please pack goods to be returned using a similar method to that used when goods were dispatched to you. Goods must include all accessories originally supplied (if added).
    3. Goods will not be accepted for any of the following reasons.
      1. Goods returned after 3 days from date of E.T.A. (Estimated Time Arrive).
      2. Goods returned without original invoice details (if added).
      3. Goods that have been fitted, used, altered or damaged in any way.
    4. Return can only be done one time, and we will refused to return the product if you already doing as much as 2 times based on reasons for sizing. Prior to placing an order or to return, we hope that you check the size you need exactly.
    5. Period of return: 3 days if in Indonesia, 14 days for international from the received date.
  • NOTE :
    1. All item cannot be refund.
    2. Items on “Sale” and “Factory Second” cannot be exchanged / returned.
    3. Therefore we suggest you contact us at order@sagaraindonesia.com and let us inform you about the product availability.
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